With the disruption in the technological ecosystem, Human resources is also experiencing changes. As technology advances, HR is evolving to deliver better results, more productivity, efficiency, etc. The new and emerging roles of Chief People Officer (CPO) and People Scientists (PS) are making big waves in the HR sphere. As the industry becomes more data-driven, the way of working is changing drastically and shaping the human resources of an organization.
Human Resource segment will undergo more changes in the coming years as the expert reports suggest and technologies such as Virtual Reality, Augmented Reality, Artificial Intelligence, etc., will be driving the changes. Like chatbots changed the way of working, these technologies will also bring disruption.
A chatbot is a computer program designed to initiate conversation and sustain the talk until the user or customer is satisfied with the service. It is typically over the internet and is transforming every segment in businesses from marketing to sales and to customer support. When it comes to HR management, chatbots help HR become more accessible to the employees and allows the HR team to provide instant, accurate responses to common queries. Chatbots enables HR to engage in more complex issues while leaving common queries and issues to chatbots. HR teams can engage with each employee with the help of chatbots on an individual, one-on-one basis consistent with their personal situation and issues.
The digitalization has skillfully shifted the concentration from the employee’s engagement to the employee’s experiences, putting emphasis on core points such as company culture, engagement, and managing of the performance. HR can seek an employee’s journey map to improvise an employee’s performance. HR can employ tools like employee wellness apps, pulse feedback tools, productivity tools and modern communication tools.
There is a steep rise in HR Analytics or People Analytics and organizations are moving from back-office data to advanced people analytics. The solutions are provided by the companies are listed below:
- SAP Success Factors
- Ultimate Software
Companies can use the data from all these software to optimize the performances of their employees.
Perhaps the most discussed and popular topics in HR are Virtual Reality (VR) and Augmented Reality (AR). These technologies support the performance and learning market. The giants like BlackBerry, Google Glass, Lenovo and other popular hardware manufacturers are developing and driving the changes in Augmented Reality. Virtual Reality helps the organization in the recruitment process as it immerses the candidate in the real-life work situation to actually test the abilities. This provides the person the virtual tour of the office and helps them to experience the organizational culture personally, also VR technology can help the HR in the improvement of the underestimated onboard experience. AR can help to train the staff in the virtual environment that will prove cost-effective without incurring any injuries during the training. The employees can engage themselves in various office activities and learn in a better way to improve their skills and improve the delivering results.