With the kind of technology being used in various domains and the type of automation being done each day, being in the “Technology” industry isn’t easy. One needs to be extremely technology-driven, have extensive knowledge of how this industry works and be immensely tech-savvy to put things in place to solve any kind of use case and give all possible business solutions.
PROBOX is among the fastest-growing IT solutions provider, focused on Digital Infrastructure, Cloud and Security solutions. They deliver this Technology expertise through a full life cycle model of professional, managed, and support services including strategy, consulting, implementation and design. By taking the time to deeply understand how their clients define success, they help them harness technology advances, simplify IT complexity and optimize their environments today while enabling future applications, user experiences and revenue models. As a passion-driven progressive Company, Probox is well aware of the act that in today’s fast forward Tech era it becomes absolutely essential to be resilient, open and willing to learn the latest technological advances that are taking place all over the world. They also believe that in this highly technological environment in order to be relevant, it is essential to develop a mindset to engage in the indigenous R&D efforts. This keeps the Organization agile and brings about the necessary cutting edge of innovation.
PROBOX is an ISO 9001 and 20001 certified Company and they aspire to “standardize ways of working” across the entire organization in order to gain efficient benefits. Resilience, Adaptability, Proactive and People-centric – are the values that underlie their commitment towards their customers and enables them to create a constant flow of joy for their team. Being a young organization with an inclination towards new-age technology and a focus on large blue-chip enterprise customers, it is always a challenge to make their clients take a decision towards a change, and PROBOX stands still in engaging them for their benefits.
The services and offerings of PROBOX span across various industries and are available in PAN India at around 128 on-site locations. With 14 Branch offices in key cities such as Bangalore, Chennai, Hyderabad, Delhi, Pune, Mumbai, Kolkata, Kochi, Goa, and North East, their committed and well-trained staff of around 100 employees have earned a reputation for their professional services and empathy. The growth of the organization is remarkable and recently they witnessed financial growth in almost all verticals and overall business revenue recorded an impressive 70% increase in comparison to that of the last accounting year.
Founder & Executive Director, Rajesh Kutty, founded the company in 2015 and PROBOX has grown leaps and bounds under his leadership. He is a Technology Industry professional with almost 3 decades of experience in Europe, Middle East, Africa, South East Asia, and India, with his leadership experience which includes Corporate Governance, Customer Relationship Management and Organization Strategy. Prior to his current role, he has also served with various other IT companies in various technological innovation and business roles. To sum up, he is a visionary who always believes in handling the most complex situation with a sense of humor and is ever enthusiastic and passionate about everything he does.
Talking about the principles of PROBOX, it is true that it is not just enough to meet the customer’s expectations which are constantly changing. They stay ahead of the competition by being updated with new initiatives and suggestions based on customer feedbacks and current industry trends. Consistency is probably the most difficult challenge to achieve and great customer service must be delivered to all customers, across all business channels, 24/7 and they strive to deliver it. Employing Skilled Customer Services Professionals is another principle of PROBOX as more businesses focus on customer service. PROBOX has structured programs to teach and train new hires about company policies, values, culture and practices in dealing with customers. PROBOX, with their worthy experiences till date, know that the key to developing, implementing and maintaining a “Global Service Delivery Model” lies in People. Therefore, the essential starting points have been appropriate training, back up support and the right work culture which forms the Organizational structure. The most important principle being – Creating a Customer-First Culture – PROBOX emphasizes o this during the hiring and training process so that the employees must be able to see the company’s vision, fit into the culture and work with the PROBOX to achieving its goals.
As a young and upcoming organization, right from the inception of the Company, they have been constantly in the pursuit of providing meaningful and relevant Customer Services. Thus, their Customer Services aim at Exceeding Customer expectations, maintaining consistency in Deliverables and Customer First Culture. As a result, the customers look at them as an Upcoming, Progressive and Dependable Organization.
For More Details: http://proboxindia.com/
