2020 promises to be an exciting year for the telecoms industry with new-age technologies, new ecosystems and advanced use cases coming to the fore as Technology and work structures continue to develop and change at an accelerated rate. The telecommunication industry is going through a transformational phase of development to acclimatize itself per the new technological and cloud trends and now, 2020 is expected to see a further boost to the fifth generation of networks with companies across industries set to benefit from the higher speeds, lower latency and better connectivity on offer. Current shifts happening in digital landscapes such as 5G, the Internet of Things and artificial intelligence, mean that new tech is being produced and used in telecommunications while at the very outset, the focus was on the Communication Technology (CT) which marked the first wave of the information era. With new technology comes new business practices and with 5G and IoT coming to the fore, telecom operators should be well-positioned to offer improved capabilities and create new business opportunities, a new world of opportunities has opened up for the carriers. The world is becoming more connected, more integrated and more aware and it is quite evident that this era is unstoppable and there is no escape.
5G is set to transform the landscape of telecoms as it promises faster download speeds and high network reliability, also new technologies like the Internet of Things (IoT), augmented reality (AR), virtual reality (VR) are pushing the telecom sector. Telecom providers need to realign their business strategies and restructure themselves as per the cloud era, in terms of operations, architecture and networks as well because it will open opportunities for new services, network operation, and improved customer experience. Going into 2020, it is expected to see more countries welcoming 5G services to their cities in order to gain a competitive edge, and they need to focus on providing customized solutions to their customers and focus on developing long-term relationships with them.
Artificial intelligence (AI) is already in use across the telecom industry while Innovation and development in the fields of Artificial Intelligence (AI) and automation continue to excite the sector and rediscover itself. Through virtual assistants for improved customer service, robotic process automation (RPA) for tasks such as data entry and using algorithms to forecast future maintenance while AI allows smartphones to perform highly sophisticated functions such as augmented reality (Pokémon Go), speech recognition, indoor navigation, etc. The advancement of 5G and an increasing number of data points due to deeper penetration with IoT is expected to provide a huge amount of analytical data to enable much more effective Machine Learning (ML) to grow at an accelerated rate with new developments happening all the time. Learning the daily tasks and preferences of an individual to enable digital assistants like Siri and Alexa, AI is pushing the boundaries.
The Internet of Things (IoT), which refers to devices connected through the internet, is set to be an important trend in 2020 and becoming an IoT connectivity service provider and offering Machine to Machine (M2M) devices can open up new streams of revenue for the telcos. IoT tech helps telcos to monitor base stations and data centers remotely, ensuring minimal downtime should your network go down and as per a survey by Tata Consultancy Services (TCS), the telecom sector ranks fourth as far as spending on IoT technology is concerned. IoT can be used for improving the operational efficiency with remote monitoring and management of equipment, IT infrastructure, getting better security and outside of telecommunications, the Internet of Things is likely to cause a shift in other industries too.
The telecom carriers are working on providing the 5G networks to spark an enormous wave of faster internet while to support the growing demand for bandwidth and efficiency and bring down latency, the telecom world is fast embracing newer infrastructure frameworks such as SD-WAN, OpenRAN. The full, mass-market 5G coverage is expected by approximately by the end of 2020 and there is much hype for 5G among the consumers.